Lucy Darch, Chief Executive Officer at Wave.
The volume saved is equivalent to 4,000 Olympic swimming pools or feeding Niagara Falls for more than an hour. With the Environment Agency forecasting a national shortfall of nearly five billion litres per day by 2055, Wave’s contribution is positioned as a significant step towards long-term water resilience.
Alongside supporting water efficiency, Wave reported progress in several areas over the past year:
- Saved 3.1 million kg of CO2 emissions
- Completed 2,068 volunteering hours at 11 community events
- Replaced almost 260,000 paper bills with e-billing
- Achieved an 82% employee engagement score
- Launched a legionella monitoring trial with technology partner Infersens
The company also relocated its Peterborough office, downsizing to a newly refurbished energy-efficient site with low-carbon heating and lighting systems, saving 22 tonnes of CO2e and diverting 12 tonnes of waste.
“With growing demand on water resources, and the recent Cunliffe Review bringing a renewed spotlight on companies to deliver on their commitments, the water industry is currently navigating a period of significant change. I am incredibly proud that we’ve exceeded our objectives, working with our people, wholesalers, customers and communities to make a real difference to our planet.”
Lucy Darch, Chief Executive Officer, Wave
Earlier this year, Wave became the first company to win ‘Water Retailer of the Year’ three times at the Water Industry Awards 2025. The company continues to be rated highly by customers, with a transactional net promoter score (NPS) of +22 and an ‘Excellent’ Trustpilot rating.
Read the full report here: Wave Social and Sustainability Promise 2024/25.
